Refund Exchange
Returns, Replacements & Refunds
At VARA, we take care in selecting, processing and packing every spice we send out. Since our products are food items, we generally do not accept returns once an order has been delivered.
However, if your order arrives damaged, tampered with, incorrect, or you believe there is a genuine quality issue with a VARA product, we will review the matter and provide an appropriate resolution where applicable.
Our aim is simple: if we fall short of the standards we have promised, we want to make it right.
Returns & Replacements
- As food products, VARA spices are generally non-returnable.
- We may, however, accept a request for resolution where an order involves:
- A verified manufacturing or quality defect
- Damage during shipping
- A package that arrives visibly tampered with or resealed
- The wrong product being delivered
- An incorrect quantity being delivered
- A product that qualifies under our Satisfaction Guarantee
Depending on the nature of the issue and our assessment, the resolution may include a replacement, refund, or store credit.
Damaged, Tampered or Incorrect Orders
If your order arrives damaged, tampered with, or appears to have been opened or resealed during transit, please follow these steps:
1. Refuse delivery whenever possible.
If the package is visibly damaged or tampered with at the time of delivery, we recommend refusing the shipment and informing the delivery partner of the issue.
2. Do not use the product.
If you notice the issue only after accepting the delivery, please keep the affected product unused.
3. Take clear photographs.
Please photograph the outer packaging, shipping label, damaged area and the product itself. These images help us assess the issue quickly.
4. Contact VARA within 24 hours of delivery.
Please reach out to us with your order details and photographs so that we can initiate a review.
5. Share an unboxing video, if available.
An unboxing video is not mandatory, but it can help us understand what happened during transit and may allow us to process your request faster.
6. Wrong product or quantity.
If you receive an incorrect product or quantity, notify us within 24 hours of delivery. Once verified, VARA will arrange a replacement at no additional cost.
Satisfaction Guarantee
We want every VARA product to meet the quality standards communicated on our website and packaging.
If you believe a product does not meet those standards, please contact us within 24 hours of delivery with your order details and a description of the concern.
For products submitted for quality review:
- Please do not consume the product beyond a reasonable quantity required to identify or demonstrate the issue.
- Keep the original packaging and product available for review.
- Photographs or other relevant information may be requested to help us assess the concern.
Once we receive the information, our team will review the case and determine the appropriate resolution.
Depending on the nature of the issue and the outcome of our assessment, we may offer a replacement, refund, or store credit.
The Satisfaction Guarantee does not cover normal differences in colour, aroma or flavour that may naturally occur between batches of spices, where such variation is consistent with the characteristics of the ingredient.
Refunds
Where a refund is approved, it will be processed to the original payment method used for the order.
Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Shipping charges, where applicable, are non-refundable unless the issue resulted from an error on VARA's part.
Cancellation Policy
Orders may be cancelled free of charge within 3 hours of order confirmation.
If an order is cancelled before it has been dispatched, the applicable amount will be refunded to the original payment method.
Once an order has been processed for shipping, it can no longer be cancelled through VARA.
If you need to cancel an order, please contact us as soon as possible with your order details.
Delivery Issues
If your order is marked as delivered but you have not received it, please contact VARA within 48 hours of the delivery status being updated.
We will coordinate with our courier partner to investigate the delivery and determine the appropriate next steps.
Please provide your order number and any relevant delivery information when contacting us.
Delays Beyond Our Control
While we work with our logistics partners to deliver orders within the estimated delivery window, certain circumstances may cause delays beyond our reasonable control.
These may include:
- Courier or logistics disruptions
- Natural disasters or severe weather
- Government restrictions or regulatory actions
- Strikes or transportation disruptions
- Other events that qualify as force majeure
VARA cannot be held responsible for delays or non-delivery caused by circumstances beyond our reasonable control.
Where possible, we will work with our courier partner to help resolve the issue and keep you informed.
How to Raise a Request
To report a damaged, incorrect or quality-related order, please contact us with:
- Your order number
- Name and contact details used for the order
- A brief description of the issue
- Clear photographs of the product and packaging
- An unboxing video, if available
For the fastest resolution, please contact us within the applicable time period mentioned above.
Email: info@varaspices.com
Phone: 8448198171
Our Promise
VARA was built around trust, transparency and attention to detail.
We understand that when you choose a food product, you are trusting us with something that becomes part of your everyday kitchen. If we ever fall short of the standards we have promised, we will do everything reasonably possible to understand the issue and make it right.
By placing an order with VARA, you acknowledge and agree to the terms outlined in this Returns, Replacements & Refunds Policy.